Shipping policy

Processing Time
All orders are processed within 1 business day. Orders are not processed or shipped on weekends or holidays.

Domestic Shipping (United States)
We offer free economy shipping on all US orders. Estimated delivery times after shipment:

  • Economy (Free): 3–5 business days
  • Express: Delivery times calculated at checkout based on your location

Canada
We ship to Canada via DHL Express, FedEx, and DHL eCommerce. Shipping rates are calculated at checkout. Estimated delivery time: 3–7 business days after shipment. Prices are displayed in Canadian Dollars (CAD).

International Shipping
We ship internationally via DHL Express, FedEx, and DHL eCommerce. International shipping rates are calculated at checkout based on destination and package weight.

Estimated delivery times after shipment (business days, excluding customs processing delays):

  • United Kingdom & Europe: 5–10 business days
  • Australia & New Zealand: 7–14 business days
  • Asia-Pacific (Japan, South Korea, Singapore): 7–14 business days
  • Middle East (UAE, Israel): 7–14 business days
  • Latin America (Mexico, Brazil, Chile, Colombia, and others): 10–20 business days
  • All other destinations: Delivery times vary by location

Prices for international orders are displayed in your local currency where available. All transactions are processed in US Dollars (USD).

Duties, Taxes & Customs
International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Cellulose Supply has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

Import Restrictions
Some products may be subject to import restrictions or require additional documentation in certain countries. It is the buyer's responsibility to verify that the ordered products comply with local import regulations before placing an order. Cellulose Supply is not responsible for orders held, seized, or returned by customs authorities.

Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. International tracking availability may vary by carrier and destination.

International Returns
Due to the nature of international shipping, return shipping costs for international orders are the responsibility of the buyer. Please contact us before initiating a return so we can assist you with the process.

Questions?
If you have any questions about your shipment, please contact us.